As Accounting Manager, Jennifer Kennedy is the person responsible for ensuring that all Triserv appraisers get paid on the 1st and 15th of every month. Jennifer leads a three-person accounting department that ensures all financial processes run smoothly.
How do mortgage lenders keep their customers happy with the high volume of business and many delays we’ve seen during the pandemic? There’s no one better to answer this question than Tom “Sully” Sullivan, Mortgage Lending Market Manager with Evolve Bank and Trust.
As Review Department Manager, Brian Hampton handles escalated appraisal / appraiser issues for Triserv. He tells the story of how he got into the appraisal industry: “My first job out of college was with a startup Internet recruiting firm.
Customer Service is not a position for those that are thin-skinned or faint of heart! Working in the trenches of Customer Service can be a daunting task, but at the end of the day, it can also be a very rewarding position.
As Client Relationship Manager, Alicia Goff’s role at Triserv is to assist in managing Triserv’s client accounts. After the sales team onboards a new lender, Alicia helps cultivate the relationship.
During the height of the COVID-19 pandemic in 2020, and due to the record-breaking volume of refinances, the Federal Housing Finance Agency (FHFA) temporarily allowed some loans to close with desktop appraisals.
As Director of Client Success, Monica Strickland’s role at Triserv is to oversee the onboarding of new clients and ensure that the process is smooth as they transition from sales to operations.
While the housing market is still experiencing high demand and everyone in the real estate industry remains busier than usual, the hectic pace of the past 18 months is finally starting to slow down. Just as the weather is cooling off, so is the housing market, if only a little.
Before the pandemic, it was common for real estate agents and homebuyers to sign a contract with a closing date in 30 days. It was a lot of work for the lender to get all the paperwork done in a month’s time, but it could be done.