Customer Service is not a position for those that are thin-skinned or faint of heart! Working in the trenches of Customer Service can be a daunting task, but at the end of the day, it can also be a very rewarding position.
As Client Relationship Manager, Alicia Goff’s role at Triserv is to assist in managing Triserv’s client accounts. After the sales team onboards a new lender, Alicia helps cultivate the relationship.
During the height of the COVID-19 pandemic in 2020, and due to the record-breaking volume of refinances, the Federal Housing Finance Agency (FHFA) temporarily allowed some loans to close with desktop appraisals.
As Director of Client Success, Monica Strickland’s role at Triserv is to oversee the onboarding of new clients and ensure that the process is smooth as they transition from sales to operations.
While the housing market is still experiencing high demand and everyone in the real estate industry remains busier than usual, the hectic pace of the past 18 months is finally starting to slow down. Just as the weather is cooling off, so is the housing market, if only a little.
Before the pandemic, it was common for real estate agents and homebuyers to sign a contract with a closing date in 30 days. It was a lot of work for the lender to get all the paperwork done in a month’s time, but it could be done.
Angela Dinkins is Triserv’s newest team member - she joined us in July 2021. Angela is serving as Senior Vice President of Operations, and her goal is to improve the client experience by making Triserv’s internal processes smoother and communications stronger.
In the recent Collins v. Yellen decision, the U.S. Supreme Court ruled the structure of the Federal Housing Finance Agency (FHFA) is unconstitutional. This opened the door for President Biden to remove the agency’s director, Trump appointee Mark Calabria, which he did. The FHFA is now being led by Acting Director Sandra L. Thompson.
Triserv has been honored to appear in and host three webinars on various real estate, mortgage and appraisal topics this spring. All three webinars are now available for anyone to view on demand.